1. Live chat support
With multiple products and service offerings, customers can feel
overwhelmed and confused, and have questions that need to be answered
instantly. They look for accurate and prompt responses. By introducing live chat support on your
ecommerce website, youâ€™ll see customer satisfaction increase while enhancing
your brand image and trust. Customers prefer to buy from sites that offer this
feature. Itâ€™s one of the best ways to quickly increase your conversion rate.
You must make sure your customer representatives or live chat
agents are proactive. Ensure that they do not keep the customers waiting for a
long time, or else they will get irritated and lose interest in making the
purchase. At times customers are shy to start a conversation. In such cases
they need to observe the customer behavior on the website and proactively start
a conversation and make them feel comfortable, gradually guiding them to make
2. Shopping cart reminder
According to statistics, the global cart abandonment rate in
2018 was 75.52%. Every engaged customer is not a guaranteed buyer. It is
difficult to reduce the cart abandonments; therefore, you need to understand
why they did it. There are various reasons customers abandoned the cart â€“ such
as unexpected costs, better price on another site, asking for compulsory sign
up, complicated checkout process, expensive shipping, lack of payment options,
lack of return policy and security concerns.
The solution for this issue is to send shopping cart recovery
emails to the customers. Emails sent within three hours of cart abandonment, will
get a 40% open rate and a 20% click through rate. At least 10.7% of customers
who receive the email, return to make a purchase. You need to implement
different personalized strategies while sending these emails, it will
definitely improve conversions and sales.
Hi everyone in the KG1 F class
This Thursday mrs mac cormack send me to a weekend
advature with Alireza Irtesam, he is such a great loving calm boy that I was so
happy to have lots of enjoyment this weekend.
Alireza has a lovely twin brother in the next class , so
before her mom coming to pick up us I met with Muhammadreza who was also so
excited to see me going to their home.
When Alirezaâ€™s mom came so both of them happily showed me
to her & she greeted me warmly & we drove to home to start our journey
So there in home after Alirezaâ€™s dad came home & he
welcomed us then we had a delisoius
iranian home made food Lobia
Polo(grean beans with minced meat cooked as souace & serve on rice) , there
was vegtable salad also to be sure we took enough amont of vitamins, we were
all happy that we take carrot & bellpaper in our food to grow healthyâ€¦.
After diiner was sleeping time to be fresh for early
Fridays are family
day in their home along with a long time breakfast-brunch so everyone is excited
to eat outside in the balcony with fresh air around.so Friday is passing all
with playing together me, Alireza &
Muhmmadreza. Footbal, making crafts, cyclying, blocks & watching TV for half an hour as more is not good for our
Friday night we slept soon to have a long outing holiday on Saturday, we woke up
excited to go for running race in the beach. We got ready & we went for
some shopping out side, taking our only once a week snack from supermarket to
go toward beach for joining running race,
which was so crowdy, lots of kids & eleders were coming to the point with
lots of activy arround, after that we went for sand play on beach to touch the
nature, water & sand. It was wonderfull & the best of my trip to make a
sandy palace with Alireza with a big
smile on his loving face.
So after the beach we turned back to home, got our dinner
& went for toothbrush to care our teeth, I love Alireza &
Muhammadrezaâ€™s big smiles with healthy
So last night I went to bed with Alireza & slept in his
hug to enjoy last night toghether as Sunday is funday in school & im happy
to see ms mc cormack & all friends again after our holiday.
3. Detailed product descriptions
There are numerous ecommerce sites out there where product
information is not provided at all. Customers canâ€™t touch the product nor ask
questions, like they can in brick-and-mortar. Therefore, you need to make sure
you describe the products in detail. It should contain interesting and
informative content that will make your customers interested in your product
and will go ahead in making the purchase. Add a product video or demonstration
for more impact. All these will definitely prevent returns and increase
You also need to focus on your SEO strategy. High website traffic
is very important to boost ecommerce conversion rate. Therefore, SEO will
enhance the traffic to your website as well as build your SEO ranking.
4. Customer reviews of products
Make it a point to add customer reviews of your products on the
website. According to a study, around 61% of customers read the reviews before
making the purchase. Online sales increase by 18% when customer reviews are
showcased. You should also give your visitors the chance to leave their
reviews. This surely boosts conversion and builds trust in the customer.